Citizen's Charter

Details

Published on Friday, 20 December 2019 03:14

CITIZEN'S CHARTER

TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE 

PURPOSE OF CITIZEN'S CHARTER

      To promote transparency in the DENR with regards to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer/client.

MANDATE (E.O. 192, s. 1987)

The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives:

1.   Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible; 

2.   Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population; 

3.    Enhance the contribution of natural resources for achieving national economic and social development; 

4.    Promote equitable access to natural resources by the different sectors of the population; and 

5.   Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural

Resources, hereby pledge our commitment to:

·  Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;

·     Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and

·    Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

                         Please click the image to view e-file

       I.     Citizen's Charter Handbook 

             View Citizens Charter Manual 2019 1st Edition

                     View Citizens Charter Manual 2019 2nd Edition

    II.    Procedure for Filing of Complaints and

            Feedback Mechanism

    III.  Certificate of Compliance

    IV.   Process Flows

                 ·        Admin and Finance

                      ·        RO-AF-01-ISSUANCE OF CERTIFICATION OF 

                                                 NO RECORDS, APPEAL, MOTION FOR 

                                                 RECONSIDERATION, ETC

                                      ·        RO-AF-02-DOCUMENT AUTHENTICATION FOR 

                                                 GENERAL CIRCULATION DOCUMENTS

                                   ·        RO-AF-03-SALE OF BIDDING DOCUMENTS 

                                   ·        RO-AF-04-PROCESSING AS TO AVAILABILITY

                                             OF FUNDS OF PO, JO, COS AND OTHER

                                             CONTRACTS

                                    ·       RO-AF-05-PROCESSING OF ORS

                                             FOR ALL DV, CONTRACTS AND

                                             OTHER TRANSACTIONS  

                                    ·      RO-AF-06-PROCESSING OF DISBURSEMENT VOUCHER

                                    ·      RO-AF-07-PREPARATION, PROCESSING AND

                                            ISSUANCE OF CHECKS ADA 

              ·        Forestry

                      ·      RO-F-01-ISSUANCE OF CERTIFICATE OF TREE 

                                           PLANTATION OWNERSHIP (CTPO) V2 

                                 ·      RO-F-02-ISSUANCE OF SELF-MONITORING FORM (SMF) 

                                   ·      RO-F-03-ISSUANCE OF CERTIFICATE OF 

                                          VERIFICATION (COV)

                                 ·     RO-F-04-APPLICATION FOR CHAINSAW REGISTRATION 

                                   ·     RO-F-05-ISSUANCE OF TREE CUTTING PERMIT 

                                          FOR DPWH PROJECTS 

                                 ·     RO-F-06-ISSUANCE OF TREE CUTTING PERMIT FOR 

                                          PLANTED TREES, OR TREES THAT POSE THREAT 

                                        TO HUMAN LIVES 

                                 ·      RO-F-07-ISSUANCE OF PRIVATE LAND TIMBER PERMIT

                                        (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL

                                        PLTP  (SPLTP) FOR PREMIUMNATURALLY-GROWN

                                         TREES WITHIN PRIVATE TITLED LANDS

              ·        Lands 

                                 ·    RO-L-01-ISSUANCE OF CERTIFICATION OF LAND

                                         STATUS AND OR CERTIFICATION OF SURVEY CLAIMANT 

                                   ·    RO-L-02-ISSUANCE OF SURVEY AUTHORITY 110519 

                                   ·    RO-L-03-APPLICATION FOR FREE PATENT

                                        (AGRICULTURAL)

                                   ·    RO-L-04-APPLICATION FOR FREE PATENT (RESIDENTIAL)

       V.   CSR

              2019

                ·      CSR-FORM-1-Questionaire

                          ·      CSR-FORM-2-Per-Office

                          ·      CSR-FORM-3-Per-Region-Bureau-Attached-Agency

                          ·      CSR-FORM-4-Comments-Summary

              2020

                ·      CSR-FORM-1-Questionaire

                          ·      CSR-FORM-2-Per-Office

                          ·      CSR-FORM-3-Per-Region-Bureau-Attached-Agency

                          ·      CSR-FORM-4-Comments-Summary

      VI. Acknowledgement Receipt

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